Contact Us

Medicaid members

Call: 1-800-505-5678, Monday - Friday, 8:30 am to 8:00 pm, Saturday, 10:00 am to 6:00 pm. 

If you are calling about Long Term Care Plans

Call:  1-888-401-6582, Monday - Friday, 8:30 am to 8:00 pm, Saturday, 10: am to 6:00 pm.

Health Plan representatives

Call: Health Plans Affairs at  917-228-5600

Community Organizations

Call: Outreach Department at 917-228-5600

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Reach Us


(Long term care customer services)

TTY 1-888-329-1541

Monday - Friday
8:30 a.m. - 8:00 p.m.

10:00 a.m. - 6:00 p.m.

Quick Assist

Have questions? We’re here to help. Our counselors will be glad to answer your questions. We can also help you choose a plan over the phone. All languages are spoken.